This page helps with billing and payment questions only. Use it for accepted payment methods, invoice details, refund timing, failed payment troubleshooting, and how charges may appear on your statement. It does not cover account access, product usage, or technical app issues.
Billing and payment help
Find answers about charges, invoices, refunds, and payment methods in one place.
View billing FAQsWhat this page covers
Common billing topics
Accepted payments
Check which payment methods are supported and whether your preferred card or provider can be used. If a method is not working, review the billing details before trying again.
Invoices
Find guidance for downloading, reading, and verifying invoices. This includes common questions about billing periods, tax details, and invoice delivery.
Refund timing
Learn what to expect after a refund is approved. Timing can vary by payment method and bank, so the refund may not appear immediately.
Failed payments
If a payment fails, review the card details, available funds, and expiration date first. You can also try a different supported payment method.
Statement charges
See how charges may appear on your bank or card statement. The name, amount, or billing descriptor may differ slightly from what you expected.
Frequently asked questions
Which payment methods are accepted?
Accepted payment methods depend on the plan and region. Review the available options before completing checkout to confirm what can be used.
Why does my invoice look different than expected?
Invoices can vary based on billing cycle, taxes, discounts, or plan changes. Check the invoice details carefully to confirm the charge breakdown.
How long do refunds take?
Refund timing depends on the original payment method and your bank. After approval, it may take several business days before the credit appears.
Why did my payment fail?
Common causes include incorrect card details, expired cards, insufficient funds, or bank restrictions. Try updating the payment method and submitting the payment again.
Why doesn't the charge match my statement exactly?
Statement charges may use a billing descriptor or business name that differs from the checkout screen. Compare the amount and date to help identify the transaction.